Terms and Conditions 117cuci – Official Platform Terms of Use

Welcome to 117cuci. These Terms and Conditions ("Terms") govern your use of the platform, website, mobile application and all services offered by 117cuci ("Platform").

By accessing or using the 117cuci Platform in any way — including browsing the website, registering an account, making a deposit, placing a bet or downloading our app — you automatically agree to be bound by these Terms in their entirety.

These terms are effective in conjunction with Privacy Policy and Responsible Gaming Policy which together form the complete agreement between you and 117cuci.

In the event of any conflict between a translated version of these Terms in another language and the Bahasa Melayu version, the Bahasa Melayu version shall prevail.

To use the 117cuci Platform, you must meet all of the following eligibility requirements without exception:

• Be at least 18 years old at the time of registration and throughout the period of use.
• Have full legal capacity to enter into binding agreements.
• Not residing in a jurisdiction that explicitly prohibits online gambling.
• Not currently on the self-exclusion list of any recognised gambling authority.
• Use personally owned funds obtained through lawful means for all activities on the platform.

117cuci reserves the right to request identity document verification (KYC) at any time to confirm user eligibility. Failure to submit the required documents within the specified period may result in temporary account suspension.

Each user is only permitted to hold one (1) active account at 117cuci at any time. This includes accounts registered under your own name or under another person's name for your use.

• All information provided during registration must be accurate, complete and current.
• You are solely responsible for maintaining the confidentiality of your account password.
• All activity that occurs under your account is your sole responsibility.
• You must notify 117cuci immediately if you suspect unauthorized access to your account.
• Transferring, selling or lending your account to another party is strictly prohibited.

117cuci uses two-factor authentication (2FA) and a continuous security monitoring system to protect your account. You are encouraged to enable 2FA and use a strong, unique password.

All official communications from 117cuci will be sent to your registered email address. Please ensure your email address is always up to date and active to receive important notifications.

117cuci supports a variety of safe and convenient deposit methods, including FPX, Touch 'n Go eWallet, DuitNow QR, Boost, GrabPay and direct bank transfer. All deposits are processed through certified payment gateways with SSL encryption.

• The minimum deposit is as specified for each payment method and is displayed during the deposit process.
• Deposited funds may only be used for betting activity on the 117cuci platform.
• All deposits must use legitimate personal funds — borrowed funds or funds obtained through unlawful means are not permitted.
• 117cuci does not cover any fees or charges imposed by third-party payment providers.
• Failed deposits will be refunded in accordance with the relevant payment provider's policy.

Withdrawing funds from your 117cuci account is the right of every qualifying member. However, certain conditions and procedures must be followed to ensure the process runs smoothly and securely.

• The minimum withdrawal amount is as specified and displayed in your account withdrawal portal.
• The bank account holder's name must be exactly matching matching the name registered on your 117cuci account.
• Your first withdrawal or any withdrawal exceeding a certain limit may require identity document verification (KYC).
• 117cuci reserves the right to delay withdrawals until the identity verification process is complete.
• Withdrawals to third-party accounts are strictly prohibited.
• Withdrawal processing times range from a few minutes to a maximum of 3 business days, depending on the method chosen.

If there are signs of fraudulent activity or money laundering, 117cuci reserves the right to withhold withdrawals and conduct a thorough internal investigation before any payment is approved.

117cuci offers a variety of bonuses and promotions from time to time to reward loyal members and welcome new ones. All bonuses are subject to the following conditions:

• Each bonus carries its own wagering requirement that must be fulfilled before any withdrawal is permitted.
• Bonuses may only be claimed once unless stated otherwise in the relevant promotion's terms.
• Bonus abuse — including multiple registrations to claim new member bonuses or coordination between accounts — is prohibited and may result in account closure.
• 117cuci reserves the right to modify, withdraw or cancel any bonus at its sole discretion in cases of abuse.
• Bonuses cannot be transferred between accounts or converted directly to cash without fulfilling the wagering requirements.

All bets placed on the 117cuci platform are subject to the betting rules set for each game type and market. Game-specific rules are displayed in the relevant section of the platform.

• Confirmed bets cannot be cancelled unless the Cash Out feature is available and activated by the user.
• 117cuci reserves the right to cancel bets if a technical error occurs in the determination of odds or match information.
• In the case of postponed or cancelled matches, the bet settlement policy depends on the rules of the relevant market.
• Odds are subject to change until a bet is confirmed. The odds displayed at the time of confirmation are the ones that will apply.
• Maximum and minimum betting limits are as displayed for each market.

The official decisions of the relevant sports team or governing body are final for the purpose of settling bets on 117cuci, unless otherwise stated in the specific betting rules.

The following activities are strictly prohibited on the 117cuci platform and may result in immediate account closure:

• Money laundering or the use of illegally obtained funds.
• Fraud, game manipulation or the use of software to gain an unfair advantage.
• Player collusion to defraud the platform or other players.
• Abuse of the bonus or promotion system through multiple registrations or account coordination.
• Threats, abuse or harassment directed at support staff or other players.
• Sharing login credentials or allowing others to use your account.
• Any form of hacking, attacks or attempts to compromise the security of the platform.

117cuci reserves the right to suspend or close any account for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected or confirmed fraud, money laundering or illegal activity.
• Failure to submit the requested KYC documents within the specified timeframe.
• Inactive for more than 12 consecutive months (dormant account).
• Player-initiated self-closure request for responsible gaming reasons.

If an account is closed due to a terms violation, any remaining balance may not be refunded depending on the nature of the breach. Players who voluntarily close their account can reclaim their balance after completing the required verification process.

The 117cuci platform is provided "as is" without any express or implied warranties. While we make every effort to ensure a stable and reliable service, there are a few things to be aware of:

• 117cuci does not guarantee that the platform will always be available without technical interruptions.
• We are not liable for any losses arising from internet service disruptions or issues with the user's device.
• 117cuci is not responsible for betting decisions made based on inaccurate information from external sources.
• 117cuci's maximum liability to any user is limited to the total amount deposited by that user in the 30 days prior to the claim.

Wagering involves the risk of losing money. 117cuci is not responsible for any financial losses incurred by players as a result of wagering activity. Each player is solely responsible for their own wagering decisions.

117cuci is fully committed to responsible gaming. We provide a range of tools to help players manage their betting activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits through your account settings.
• Betting Limit: Set the maximum amount that can be wagered within a given period.
• Self-Break: Take a break from the platform for 24 hours, 7 days or 30 days.
• Self-Exclusion: Temporary or permanent account closure at the member's own request.
• Activity Monitoring: Review your betting history and spending at any time.

117cuci reserves the right to amend, update or replace any part of these Terms and Conditions at any time at its sole discretion.

• Any material changes will be communicated via email or in-platform notification at least 7 days before taking effect.
• Minor changes or clarifications may be enforced without prior notification.
• Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised terms.
• If you disagree with any amendments, you have the right to close your account and withdraw your balance in accordance with standard procedures.

We recommend you review this Terms and Conditions page periodically to stay informed of the latest terms applicable to your use of the 117cuci platform.

If you have any questions, concerns or complaints regarding these Terms and Conditions or your use of the 117cuci platform, our support team is ready to help.

• Support Email: [email protected]
• Operating Hours: 24 hours a day, 7 days a week
• Support Languages: Bahasa Melayu and English
• Target Response Time: Within 2–4 hours for general inquiries

For official complaints, please use the email channel, stating your account number, details of the issue encountered, and any relevant supporting evidence. Our team will thoroughly investigate each complaint and respond within a reasonable timeframe.

These Terms and Conditions and all disputes arising from them are subject to applicable laws. By using the 117cuci platform, you agree that any dispute will first be resolved through 117cuci's internal process before being referred to any external body.